When video hit the Twitter scene, nothing was ever going to be the same again.
Video used to be in the hands of the biggest, richest corporations who defined their message based on whatever sold the most soap.
But, now, rise up, friends. Companies like 12seconds.tv are giving you the power to send video quickly, easily, and for free (as long as you have a laptop).
The revolution won’t be televised, but it will be tweeted.
So what does this mean for business? It puts them squarely in the transparent conversation of our lives. Take a look at the power of “United Breaks Guitars.”
And guess what? It only took 3.5 million views for United to do what they should have done in the first place – provide some caring, customer service.
We’re also seeing companies like Adidas and FreeCreditReport.com get their customers involved in the conversation by asking them to create their own content.
And this is a good thing. Video improves the dialogue between customer and company. Video keeps companies honest.
Hopefully, it gets us, the people, more involved in our products and communities.