Last week, I sat down with Pam O’Neal, Vice President of Marketing Communications, and Kyle Flaherty, Director of Marketing Communications, at BreakingPoint Systems which provides resiliency testing tools for content-aware network devices and application servers.
In this first piece, I talk to Kyle about using video as a B2B tool for engaging an intelligent and technical audience.
Marketing complex software and hardware tools to a technical customer is often a difficult task because your audience just doesn’t want to see traditional content. It doesn’t engage them intellectually and platitudes wrapped in case studies or whitepapers don’t educate them in a meaningful way.
Pam and Kyle turned to video as a way to give personality to their company’s online presence:
So we started dipping our toes into it just kind of doing one on one videos that our CTO does. It’s just, “Hey, what do you do?” You know maybe they’re a development engineer. Maybe they’re doing something on the security side. Maybe they work in our shipping department. Whatever it is, people love to see the faces of this company. That is new to them and that becomes extremely powerful.
Lately, there has been some web chatter about video as a social medium. Larry Kless talks about it here, and I wrote about it a few weeks ago. Kyle agrees that there is no question that video is a social tool:
It’s one of the most social things that you can actually do…Pam has a great comment that people don’t forward websites, but they forward videos – all the time…The same thing goes for our audience. They see a video from us about that details how to better test their server load balancer they’re going to pass it on to all of their colleagues. They’re going to post it up to a Linkedin group. They’re going to share it on Facebook or Twitter.
We often talk about about how social media removes the black box from business and makes transparency the new currency of B2B conversations. Whereas blogging gives you access to someone’s mind, video provides a 560×340 window into your organization.
Kyle wraps it up quite nicely, saying it better than I ever could, “Video is the visual aspect of social media. And I think that to be in social media is to be in video.”